In the spirit of doing a little usability trouble-shooting for DoIT! today: how is my.emich working for you?
This morning, I commented that my.emich was still not working for me, which is something that I chalked up to the system update still not being completed. Then I got an email from one of the IT folks asking me to call for assistance, which suggested that they think it’s back up.
As I often do with web sites that don’t work the way I think they should, I decided to try a different browser. I’m a Mac person, but my default browser is Firefox, which– and this is probably the problem– I just updated to version 3.6.7. Anyway, instead of Firefox, I tried Safari, and my.emich popped right up. And then, just for the heck of it, I tried Chrome, and that worked too.
Mind you, I haven’t had time to poke around my.emich yet, so there may be some glitches still with either Safari and/or Chrome. But at least for me, the problem is probably not DoIT! but rather my updated browser. Which is kind of a problem for DoIT! and SunGard because you wouldn’t think a Firefox update would completely disable my.emich
Anyway, has anyone else out there experienced similar problems? Tried a different browser yet?
Update:
I did get a helpful email from the IT folks on this yesterday (Thursday, July 22). It said in part:
There is a known issue with cookie handling between Luminis 4 and Firefox which results in that “session expired” loop in some cases. Sungard has opened a defect in response to our reporting of the issue. The temporary workaround is to enable private browsing, available from the tools menu in Firefox. The IT Help Desk has been made aware of the issue and the workaround.
FWIW. The easier workaround for me was to just open my.emich in a different browser– Safari or Chrome in my case.
