Category Archives: Security and Safety

Oops! EMU dismisses and then undismisses a bunch of students

Last night, I was sitting around with my family, watching a movie and minding my own business, with the intent of staying off the computer through the weekend.  Then I get an email on my phone from a concerned graduate student informing her she has been dismissed from EMU, a student I knew for certain could not have possibly been kicked out of school because of bad performance.  Here’s a screen shot of what that email looked like:

So, I fired off an angry message to the supposed sender of that email– Molly Weir, the associate director of advising– and I cc-ed a bunch of suits, assuming that this horrifying error was limited to one student.  Then I get an email from another student, followed by emails from Walter Kraft and Susan Martin (and others) apologizing.  Here’s what Martin wrote:

I deeply apologize for the incorrect email many of our students received this evening indicating they were dismissed from the University.  This message was a terrible mistake and I regret the undue alarm and concern it caused. I care deeply about student success and for Eastern to send an alarming message to you indicating you were dismissed is an inexcusable mistake that I personally regret.  We will investigate and determine why this happened and make sure it never happens again.  Please disregard the message or any letter you may receive.  Again, my heartfelt apology for this error.

And then a loyal reader sent me this article from the Freep, too.

Checking my email just a few moments ago this morning, I see another loyal reader sent me screen images of Facebook posts, including the screen shot of the dismissal letter I include above.  These posts were subsequently removed from the EMU page, I assume because it’s not exactly good publicity.  Anyway, this loyal reader claims that 7,700 students received this message.

WTF, EMU?

This loyal reader hypothesized this was a security breach of some sort, but this sure doesn’t look and feel like one of the spam messages.  I am assuming that there will be an investigation and at least some public statement as to who did this and how they managed it, but none of the possible reasons for this are exactly comforting.  If it was this big of a security breach which might also expose student records and all kinds of other confidential things– wow, that’s a big problem.  But if it was some knucklehead in advising sending out messages through the automated GradesFirst and accidentally pushed the “fail everybody” button, that’s obviously kind of a problem too, right?

So, anyone know anything else?  Any readers get dis’ed last night?

Update:

Here’s the email Walter Kraft sent around Saturday afternoon:

To EMU Students, Faculty and Staff,

First and foremost, we reiterate our sincere apologies for the email students received last night that indicated that due to academic issues they were in the process of being dismissed from Eastern. This was a terrible mistake and we know it caused undue concern for many.The purpose of this email is to update you on our investigation into the cause of the issue. The investigation is under way and we have not yet determined the exact cause, but there are some things we do know.

First, this was not a matter of a security breach, hacking or anything of that sort. There was no inappropriate access to any records or student information. We have confirmed that this was an operational error in our notification system from Academic Advising to students who are subject to dismissal for academic performance. We also have confirmed that Academic Advising prepared the message last night in order to notify approximately 100 students of academic performance issues. For some reason, which remains under investigation, the message went out to the entire student body. An outside company that we contract with for this notification process, GradesFirst, sent the dismissal message to the entire student body instead of the file of 100 or so students who were supposed to receive it. GradesFirst has offered an apology for its role in this matter.

Make no mistake about it, we consider this matter very serious and we take full responsibility. We will continue to investigate to determine exactly what went wrong and take whatever steps are necessary to make sure it never happens again. We will have additional updates as we learn more. Please feel free to contact me with any additional questions or concerns.Sincerely,WalterWalter Kraft

Vice President for Communications
102 Welch Hall
Eastern Michigan University

“Eastern Michigan University appoints Robert Heighes police chief”

From annarbor.com, “Eastern Michigan University appoints Robert Heighes police chief.”  To quote:

Robert Heighes, who has been serving as interim police chief at Eastern Michigan University since December, was named to the permanent post Thursday.

Heighes, 57, is a 28-year veteran of the department and served three stints as interim chief. His appointment as police chief and executive director of public safety is effective Friday and is subject to approval by the EMU regents. Heighes will make $128,000 per year.

Wow, the guy has been some kind of runner-up for job three times before?  About time he got it!  Congrats, Chief Heighes.

Yikes! This sounds scary!

From the EMU Department of Public Safety comes this:

Eastern Michigan University Police are reporting and investigating a felonious domestic assault that occurred on campus at approximately 4 a.m. this morning at the Westview Apartments. The victim, who is an EMU Student, reports being held at gunpoint and threatened by a known acquaintance and being forcibly removed from her home. The suspect demanded the victim leave her home, and ride with him at gunpoint. The victim reports that she was later dropped off at her apartment on campus, where the suspect fled in a Yellow Ford Escape with a Michigan license plate of CFH3469.

Darnell Dwayne Garris is a person of interest in this investigation. Mr. Garris is not an EMU student, and is described as an African American male, dark skin complexion, 6’0”, 150 lbs, black hair, and brown eyes.  Mr. Garris is believed to be headed toward Detroit.

If anyone comes into contact with Darnell Dwayne Garris, you are encouraged to report any information to EMU Police Department at (734) 487-1222.

There are no physical injuries to the victim.

It sounds like a domestic violence sort of thing– that is, I don’t get the impression that Mr. Garris is breaking into random apartments.  Still, scary stuff.

“EMU announces finalists, public interviews for police chief job”

No fooling/no April 1 joke:  annarbor.com reports “EMU announces finalists, public interviews for police chief job.”  The finalists include the current interim chief, Bob Heighes, and Ypsilanti police chief Amy Walker, and mostly a lot of other locals around the area.

Return of the Zombie CYA Safety Flipchart

A colleague and I were talking about the tornado warning stuff last Monday or Tuesday and this person said “you know, I wouldn’t be surprised if they brought up that dang flipchart thing again.”  Well, while I was out of town  or otherwise distracted by that conference I went to last week, that’s exactly what happened:  first VP for communications Walter Kraft and then Provost Kim Schatzel posted reminders about what to do during a tornado warning, and both referred to the Emergency Procedures Guide.  They mention a web site, but I think they are also referring to a flip chart I blogged about here in November 2010.

In my view, that guide (and possibly these latest emails?) are classic retroactive “CYA” documents.  Here’s what I said when seeing the flip chart version of this a couple years ago:

My first reaction (well, this was one I should say that was prompted by one of my colleagues too) was that this is the classic institutional “Cover Your Ass”document.  The next time someone tries to sue EMU for distress caused by being trapped in an elevator, my guess is that EMU’s initial response will be “Well, did you follow the instructions for elevator emergencies published in the flip chart?  No?  We don’t think you have a claim here, my friend.”  Or worse yet if there is a shooter loose on campus:  no one can argue that EMU was unprepared because there’s a flip chart.

I think there are at least two other significant problems with the flip chart.  First, I am highly unlikely to have it or any other guide concerning what to do during an emergency handy during an actual emergency.  Second, I think this is horribly written, sounding more like legalese CYA language rather than actual user-friendly advice.  And third and perhaps most important, these instructions don’t answer some of the basic questions I know I would have had if I had been teaching or coming to campus as a student the evening of the tornado warning.  The safety information says that “personal safety” should be the top priority, but it doesn’t say if classes are to continue or not, and it doesn’t give any meaningful information for what students traveling to campus are supposed to do, and it also doesn’t say anything about classes continuing.

Based on what happened during this most recent tornado warning, I’d suggest two addendums/clarifications to the procedure.  First, just have a flat-out policy that says something like “during a tornado warning, classes are cancelled, all should remain in a safe area until the storm has passed, and students commuting to and from campus should do the same until the warning has expired.”  Or something like that. Second, it would be very VERY easy for the RAVE alerts to include a web page for more information– that is, instead of just a “Tornado warning” text message, why not have “Tornado warning– see http://www.emich.edu/publicsafety/emo/procedures/tornado.php”?  Sure, not everyone receiving that message is going to have a smart phone or other device that makes that link usable, but I guarantee the number of people who could have gotten something out of a link to procedures and processes is about 1000% higher than the number of people who referenced their safety flip chart.

“Ypsilanti Police seeking suspected gunman after 3 shot during drug deal”

From annarbor.com comes “Ypsilanti Police seeking suspected gunman after 3 shot during drug deal.”  I’m still away at a conference, but while I was out last night, my cell phone kept going crazy with various RAVE alerts.  In any event, hopefully they’ll catch the shooter soon.

March heat wave warnings; really?

Geoff “Geoff” Larcom sent around an email to everyone on campus regarding the “March heat wave.”  Among other things, it suggests avoiding alcohol, caffine, and protein-rich meals; to cut down on extra sources of heat (like incandescent lights) and to make meals that don’t require a stove, and to schedule outdoor activity carefully and to pace yourself.

(Giggle).

Okay, look:  it is unseasonably and weirdly (global warmingly?) warm out there for sure.  But the predicted high today is in the 80s, not the 120s.  I think most of us will be able to solider through it.  Actually, I think the best advice is to get outside of some of these stuffy buildings and enjoy a bit of the outdoors.

Night of the twister

The good news is all reports so far indicate that there were no deaths or serious injuries as a result of last night’s rather odd (especially for this time of year) tornado event in the Ypsi-Arbor area.  The bad news is, as seen in annarbor.com and other news outlets, it sounds like the damage in Dexter is considerable.  I heard on WEMU this morning something like 13 homes destroyed and “hundreds” damaged.

I know there are EMU folks and loyal EMUTalk readers who must have experienced some of this first-hand.  Everyone okay?  Any stories?

For me:  I had planned to go downtown Ann Arbor for dinner last night with my son, but with the weather rolling in, we went home instead.  Where I live in Ypsilanti (in Normal Park), it was just heavy rain and a little hail.  Interestingly, I was not at an event last night that was sponsored by my department’s Journal of Narrative Theory, but what I heard was the speaker was interrupted by official-types and everyone had to go to the stairwell and then the auditorium in the basement.  Bummer to say the least.  I wonder; did classes last night just go on or where they interrupted too?  I can tell you from past experience that if you are in an interior and windowless room in Pray-Harrold, you have no idea what the weather is like outside.

A slight update:

Aginghippie had sent me a link to this video to share that I thought I’d add along with his comment:

(That’s not him, btw).

 

“Recent suicides highlight chronic stress officers face on the job”

From the Detroit News comes “Recent suicides highlight chronic stress officers face on the job,” which talks about Greg O’Dell’s recent suicide and other law enforcement/firefighters in the Detroit metro area that committed suicide. Here’s a quote:

O’Dell, 54, the chief of the Eastern Michigan University Police Department, never told his colleagues he suffered from depression. Now, a month after his death, the department is trying to move forward while struggling to understand why a man who seemed to have it all would take his own life.

“He never let on that he had any issue,” said Bob Heighes, Eastern’s interim police chief.

The article also says that the only people who knew about O’Dell’s problems with depression were his wife and a very close friend.

Horrible news

From annarbor.com, “EMU Police Chief Greg O’Dell mourned after his death at age 54.”

So unbelievable. My sympathies to his family and friends.